SHIPPING & RETURNS

ALL SALES ARE FINAL AT THE MOMENT OF PURCHASE.

PRICES DO NOT INCLUDE SHIPPING, TAXES AND DUTIES. ALL PRODUCTS ARE DELIVERED WITH A CONFIRMATION NUMBER EVERYWHERE IN THE WORLD. WE DO NOT SHIP ON WEEKENDS OR PUBLIC HOLIDAYS. ORDERS ARE SHIPPED FROM ARIZONA, UNITED STATES AS SOON AS POSSIBLE.

IN THE CASE OF A PRODUCT BEING DEFECTIVE, WE ASK THAT YOU PROVIDE PROOF IN AN EMAIL (TO SHIPPING@EUPHRATESCLO.COM) THAT INCLUDES A PICTURE OF THE DEFECT, THIS HAS TO BE WITHIN 3 DAYS OF THE DATE OF DELIVERY. THUS, WE WILL DETERMINE IF THE CUSTOMER IS ELIGIBLE FOR AN EXCHANGE OR REFUND, THIS WILL BE DONE BY RESPONDING TO THE EMAIL WITHIN TWO BUSINESS DAYS. THE CONDITION OF THE ITEM MUST BE UNWORN WITH ALL ITS ORIGINAL PACKAGING AND TAGS.

ANY AND ALL CUSTOM CHARGES ARE NOT INCLUDED IN THE SHIPPING COSTS OUTLINED. THE BUYER WILL BE RESPONSIBLE FOR ANY ADDITIONAL CUSTOMS-RELATED CHARGES. WE ARE ALSO NOT ABLE TO LOWER THE VALUE OF PACKAGE DECLARATIONS. 

WE ARE NOT RESPONSIBLE FOR ANY LOST OR SHIPMENTS PACKAGES. ANY CLAIMS OF THIS NATURE MUST BE MADE BY THE CUSTOMER TO THE APPROPRIATE CARRIER.

SHOULD WE HAVE MADE ANY ERRORS TO YOUR ORDER (SUCH AS A DAMAGED PRODUCT OR INCORRECT SIZE SHIPPED), PLEASE DO CONTACT US AT SHIPPING@EUPHRATESCLO.COM WE WILL ENDEAVOUR TO RESOLVE THE ISSUE AS QUICKLY AS POSSIBLE.

AN ORDER CANNOT BE CANCELLED IF FOR ANY REASON WE ARE FORCED TO REFUND WE WILL KEEP PROCESSING FEES BY AT LEAST OF 60%.

CUSTOMERS BEAR THE RISK THAT THE PRODUCT MAY ENDURE DAMAGE ONCE DISPATCHED BY EUPHRATES. ONCE THE PRODUCT IS DISPATCHED BY OUR TRUSTED CARRIER WE ABSOLVE OURSELVES OF ALL RESPONSIBILITY FOR THE LOSS OR DAMAGE OF YOUR ORDER. RESPONSIBILITY IS PASSED ONTO THE CUSTOMER WITH IMMEDIATE EFFECT.

IF ANY PROVISION OF THESE GENERAL TERMS AND CONDITIONS OF SALE IS DETERMINED TO BE INVALID, ILLEGAL, OR UNENFORCEABLE, ALL OTHER PROVISIONS OF THESE GENERAL TERMS AND CONDITIONS OF SALE REMAIN FULLY APPLICABLE TO ANYONE USING THIS SITE OR PURCHASING EUPHRATES PRODUCTS. THESE TERMS AND CONDITIONS WILL BE REFERRED TO AND ENFORCED TO THE FULL EXTENT OF THE LAW.